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Section 1: UK NHS quality policy and management

(1.1) Section 1: UK NHS quality policy and management

(1.2) The beginning of the NHS, 1948

(1.3) The development of the UK healthcare system: 1978 to the present

(1.4) Healthcare regulators

(1.5) Improving theory, promoting practice

(1.6) Reflection: comment

(1.7) Reflections on recurring themes and cyclical change

(1.8) Section 1: Recap

(1.9) Section 1: Summary

 

Section 2: Patient experience and safety

(2.1) Section 2: Patient experience and safety

(2.2) Initiatives relevant to patient rights

(2.3) Protecting the rights of patients

(2.4) Assessing patient experience

(2.5) Structures and resources for patients

(2.6) Patient safety

(2.7) Patient safety

(2.8) Other evidence on adverse events and patient safety in the NHS

(2.9) Other evidence on adverse events and patient safety in the NHS

(2.10) National approaches to risk management

(2.11) Section 2: Recap

(2.12) Section 2: Summary

 

Section 3: Clinical effectiveness

(3.1) Section 3: Clinical effectiveness

(3.2) Promoting clinical excellence

(3.3) Clinical standards

(3.4) Clinical guidelines

(3.5) Measuring clinical work

(3.6) Clinical indicators

(3.7) Clinical outcomes measures

(3.8) Section 3: Recap

(3.9) Section 3: Summary

 

Section 4: Professional training, development and organisation

(4.1) Section 4: Professional training, development and organisation

(4.2) Professional training

(4.3) Professional regulation

(4.4) Professional leadership

(4.5) Knowledge, attitudes and skills for quality

(4.6) Peer review and accreditation of clinical services

(4.7) Peer review and accreditation of clinical services

(4.8) Section 4: Recap

(4.9) Section 4: Summary

 

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