About the authors

Robin Burgess, BD, Diploma in Social Work

Robin BurgessChief Executive, Healthcare Quality Improvement Partnership (HQIP).


Robin Burgess has worked as a practitioner, service manager, governmental policymaker and commissioner (specialising in addictions) for more than 20 years.


He has been Chief Executive of HQIP since 2008, during which time he has promoted clinical audit in the UK and commissioned over 30 national audits. He is the Editor of New Principles of Best Practice in Clinical Audit (Burgess, 2011).


Email: robin.burgess@hqip.org.uk


Declaration of interests: None



Robert Chaplin

Dr Robert ChaplinConsultant Psychiatrist at Oxford Health Foundation NHS Trust and Warneford and Littlemore Hospitals, Oxford. Research Fellow at The Royal College of Psychiatrists’ Centre for Quality Improvement (formerly the College Research Unit), London.


Dr Chaplin has been working as a consultant psychiatrist with community mental health and in-patient care teams in Oxford for the past nine years, having previously worked at South West London and St Georges’ NHS Trust in London.


He has special interests in the therapeutic alliance, the psychiatry of learning disability, and quality improvement. He has published articles on electroconvulsive therapy, psychiatric services for people with learning disability, in-patient aggression, and violence and the therapeutic relationship.


Email: rchaplin@cru.rcpsych.ac.uk


Declaration of interests: None.


© 2020 Royal College of Psychiatrists