Working with patients remotely


During this period of social distancing it is more important than ever for mental health clinicians to engage with their patients. Many are feeling anxious, stressed and lonely, while those with existing mental ill-health may be even more vulnerable. So now that we cannot, in most cases, hold face-to-face consultations, how can we continue to treat patients remotely? Here, Dr Isobel Heyman talks to Dr Raj Persaud about the current evidence base for remote working, and provides some practical advice on the ways in which clinicians can stay ‘remote, but not distant’.


Date published: 7 May 2020

Presenter: Dr Raj Persaud

Interviewee: Dr Isobel Heyman

Audio running time: 42 minutes

Credits: 0.5


Learning outcomes


By the end of this podcast, we hope you will have gained an understanding of:


  • the importance of continuing to engage with patients during this period of social isolation


  • some of the research findings regarding the effectiveness of remote consultations


  • how to optimise your online consultations with patients.



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Further guidance

Dr Isobel Heyman and the Psychological Medicine Team at Great Ormond Street Hospital for Children have also kindly provided some practical tips for clinicians to use when working remotely with young people. 

Download the guidelines
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If you like this podcast, you may also be interested in the following:


Podcast Psychosocial response to epidemics – lessons from Ebola applied to COVID-19 with Dr Peter Hughes


Podcast COVID-19: Isolation and loneliness – is there a 'social cure'? with Professor Catherine Haslam


Module Depression in children and adolescents: Part 1 and Part 2 with Dr Raphael Kelvin

© 2020 Royal College of Psychiatrists